The AEX Method
and its Instrumentation
LES AUTEURS S. Delaitre, A.
Giboin, S. Moisan.
RESUME:
This paper proposes an experience feedback method centered around a corporate
memory, regarded as an active organizational memory [1] which favors organizational
learning for individuals and groups as in [2]. We present this method, named AEX,
and its instrumentation to facilitate risk management. AEX aims at capturing and
re-using the experience from a specific activity of an organization to learn lessons
and to improve this activity [3, 4]. Our method focuses on the intervention part
in risk management like in [5, 6] but by reusing the experience itself which is
regarded as a new way to assist emergency management [7]. During intervention,
people (named managers in the following) have to decide about the actions to undertake.
Our approach formalizes the related experience and capitalizes it in a corporate
memory. Contrary to other knowledge management approaches, we do not store "compiled"
experience (e.g., in the form of statistics) but the experience "as is"
because transformed experience may lose part of its meaningfulness and usefulness..
Moreover, we capitalize the experience not only during the post-operational phase
but also during the operational phase which is seldom exploited as a source of
knowledge for capitalization. The method goals are:
· Help managers collect their own experience (in the corporate memory).
· Provide them with an access to past experiences of other managers, and
help them select the useful ones for the current situation.
The paper is organized as follows: the first section shows the dynamics of
a real intervention on an example; the second one outlines the general method
and illustrates it with the example. We then discuss the method and its application.
Finally, we detail the computer instrumentation of the method and discuss some
perspectives.
Mots clé: Knowledge management, Corporate memory, Experience capitalization
and reuse
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BibTeX reference:
@InProceedings{ICEIS02,
author ={Delaitre, S. and Giboin, A. and Moisan, S.}},
title = {{The AEX Method and its Instrumentation}},
year = 2002,
editor = {Kluwer},
address = {Ciudad Real - Spain},
month = {April},
Dernière mise à jour :
5/08/02
Catherine.Martin@sophia.inria.fr